eGain Knowledge Hub Joins with Microsoft SharePoint

Rebekah Carter

Cloud platform software firm to unlock business insights from Sharepoint content with native connection

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eGain Knowledge Hub Joins with Microsoft SharePoint

Unlocking Business Value from Crucial Content

Capturing the correct data and insights in today’s business world is crucial. The more you learn about your business, customers, and products, the more you grow. eGain Corporation, a company best-known for its knowledge management solutions, is an expert in unlocking insights.

The company offers a powerful knowledge-powered customer engagement software, automating the flow of information throughout the business. Empowered by artificial intelligence and leading analytics, eGain’s cloud platform helps companies to enhance CX (Customer Experience).

Now, the eGain brand is taking its knowledge management solution to the next level, thanks to a partnership with Microsoft. The eGain Knowledge Hub will now natively connect with Microsoft SharePoint to align more critical business content.

Improving the Flow of Business Knowledge

SharePoint represents one of the most valuable tools in the Microsoft 365 ecosystem. Over the last couple of years, Microsoft has seen countless brands increasing their investment in this tool. According to the technology brand, enterprises add around 100 new petabytes of content to SharePoint every month.

As a world-leading Enterprise Content Management system, SharePoint has the potential to transform business operations. It can streamline collaboration by increasing access to critical assets. SharePoint also helps with storing and creating content on a broad scale. EGain hopes to add value to the SharePoint experience with technology to allow teams to leverage this content more effectively.

SharePoint ecosystems represent a powerful automation opportunity, according to eGain. The content stored within these cloud environments can guide users to more personalised answers in the CX environment. The proper knowledge also provides a valuable resource to employees looking to solve customer issues quickly.

Adding automation and AI solutions to SharePoint could be a valuable way to empower contact centre agents during fast-paced customer conversations.

Aligning eGain Knowledge Hub and SharePoint

The native integration between eGain Knowledge Hub and SharePoint will enrich the Microsoft ecosystem with more tools for enabling today’s hybrid and remote workers. Powered by state-of-the-art analytical algorithms and AI, the Hub will deliver a one-step knowledge solution for agents.

Commenting on the recently developed integration, the CEO of eGain, Ashu Roy, noted customers are already seeing the benefits. Roy stated:

Clients tell us that SharePoint builds content silos across their enterprise. Our connector will help them unlock business value from their SharePoint content.

According to eGain, delivering this one-stop solution is crucial in an age where team members are more distributed than ever. The integration should help to keep staff aligned, wherever they are. Via the SharePoint connector, the eGain Knowledge Hub will deliver relevant content and answers to agents in an instant. The solution can tap into multiple repositories in SharePoint and then enrich results intelligently.

In further SharePoint news the latest updates for Microsoft Sharepoint Syntex are here for the service that employs AI, machine learning and automated content processing to help organisations.



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